Job Description

Job Responsibilities:

• Analyze data related to the complaint management process and identify trends, issues, and improvement opportunities.
• Use Excel and other Microsoft tools to organize data, perform calculations, create reports, and support decision-making.
• Assist the team with data validation, report generation, and documentation tasks.
• Collaborate with team members to support ongoing data analytics projects and contribute insights.
• Help troubleshoot data or process issues and provide recommendations for enhancements.
• Support virtual meetings, project discussions, and cross-functional communication as needed.
• Maintain accurate records, follow established workflows, and ensure data integrity across assigned tasks.

Skills:

• Excel Proficiency: Advanced functions, formulas, pivot tables, charts, and data manipulation.
• Data Analysis: Ability to interpret datasets, derive insights, and support problem-solving activities.
• Microsoft Tools: Experience with Excel, PowerPoint, Word, and familiarity with Power BI (strongly preferred).
• Analytical & Critical Thinking: Ability to evaluate data, identify patterns, and support process improvements.
• Reporting & Documentation: Skilled in preparing reports, summaries, and analytical findings.
• General Computer Skills: Efficient digital literacy, file management, and working with cloud-based/project tools.

Education/Experience:

• Bachelor's.

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