Job Description

Job Description

Receptionist – Workers’ Compensation & Personal Injury Law Firm

Location: Seattle, WA

Office: Pond Lehocky Giordano

Job Type: Full-Time

About Pond Lehocky Giordano:

Pond Lehocky Giordano is a leading workers’ compensation and disability law firm dedicated to helping injured and disabled individuals navigate complex legal and insurance matters. The firm represents clients in workers’ compensation, Social Security Disability, long-term and short-term disability, and personal injury matters.

We are seeking a professional, personable, and highly organized Receptionist to join our growing Seattle office. This position will be the first point of contact for clients, prospective clients, visitors, and callers, making strong communication skills and a client-first approach essential.

Responsibilities

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• Serve as the first point of contact for clients, visitors, and callers entering or contacting the Seattle office
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• Answer and direct a high volume of incoming telephone calls in a professional and courteous manner
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• Greet clients and visitors and ensure they receive a welcoming, professional experience
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• Assist with scheduling appointments, meetings, and client consultations
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• Respond to general client questions and route more complex inquiries to the appropriate attorney or staff member
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• Assist with new client intake and collect basic information when needed
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• Receive, organize, and distribute incoming mail, packages, faxes, and other correspondence
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• Maintain an organized and professional reception area
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• Assist attorneys and staff with administrative and clerical tasks as needed
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• Maintain accurate client and contact information in the firm's systems
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• Communicate effectively with attorneys, paralegals, case managers, and other team members
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• Protect client confidentiality and handle sensitive information with discretion
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• Provide compassionate and professional service to individuals who may be dealing with serious workplace injuries or other difficult circumstances
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• Perform additional administrative responsibilities as assigned
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Qualifications

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• 1+ year of receptionist, administrative, legal, medical, or customer service experience preferred
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• Workers’ compensation or personal injury law firm experience is highly preferred
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• Prior experience working in a law firm or other professional services environment is a plus
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• Excellent verbal and written communication skills
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• Professional, friendly, and empathetic demeanor
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• Strong organizational skills and attention to detail
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• Ability to multitask and prioritize in a fast-paced environment
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• Comfortable handling a high volume of phone calls and client interactions
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• Strong computer skills and ability to learn new case management and office systems
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• Ability to maintain confidentiality and exercise sound judgment
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• Reliable, professional, and team-oriented
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What We're Looking For

The ideal candidate is someone who genuinely enjoys helping people , communicates confidently and professionally, and can remain organized and composed in a busy legal environment. Because many of our clients are dealing with workplace injuries and other significant life challenges, empathy, patience, and excellent customer service are especially important.

Prior workers’ compensation or personal injury law firm experience is highly preferred , particularly experience with client intake, legal reception, or communicating with injured clients.

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