Job Description

Porter

Hot Job Monterey, CA 93940

Overview

Salary Range $16.90 - $16.91 Hourly Position Type Full Time Job Shift Any

Description

The Bell Attendant - Porter is responsible for ensuring guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently. It's important to ensure that guests are comfortable with accommodations and are familiar with room offerings and features. This highly visible role gives opportunity for casual conversation and hotel or local recommendations.

The essential job functions of this job are:

• Customer Acknowledgement: Friendly; warm; sincere greeting of all arriving and departing guests. Open vehicle and hotel doors.
• Guest Name Usage: Determine and utilize name during guest interaction.
• Issue Parking passes to hotel guest; Monitoring parking areas of the hotel, reporting any security issues to Front Desk.
• Post Position: Move from door post to and from other guest service areas throughout the hotel in response to customer needs.
• Luggage: Read luggage tags; use guest name; utilize claim tickets where necessary to ensure appropriate delivery/storage of luggage, packages, etc. Place packages/ luggage onto baggage carts or in secure area for delivery to guest or to guest room. Ability to grasp, lift and/or carry or otherwise move items with weights up to 75 lbs. from vehicles.
• Cleanliness: Maintain the cleanliness of Guest Service Areas including: lobby entrance; valet parking area; parking garage structure; and luggage storage areas. Maintain cleanliness of entrance doors & windows.
• Organization: Maintain an organized and clean appearance in all work areas.
• Deliveries: Deliver messages; valet/laundry; ironing boards; etc. to guest rooms.
• Knowledge of Area/Hotel events: Ability to respond to guest questions and answer information on local attractions, events and daily activities in the hotel.
• Communication: Maintain an open communication line through all shifts by proper use of inter shift log.
• Emergency Procedures: Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures. Assist in the event of an emergency.

Qualifications

Educational / Certification / License Requirements: High School Diploma or equivalent – Required CA Driver's License – Required (Subject to DMV background/driving record checks)

Required Knowledge, Skills, & Abilities: Ability to drive a stick/manual transmission vehicle Detail oriented and comfortable working in a fast-paced environment

Previous Experience Required: Minimum of one (1) years Hospitality experience required; previous customer service and cash handling experience a plus.

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