In office: Friday and Monday
Remote Flex: Saturday and Sunday
8am - 6pm, four days per week
POSITION OVERVIEW
The Weekend Operations Specialist owns Backhaul Direct's weekend and after-hours coverage. This role coordinates with carriers, customers, and our internal teams to maintain reliable freight movement, protect service commitments, and respond quickly when operational issues arise.
KEY RESPONSIBILITIES
• Serve as the primary point of contact for weekend and after-hours operational coverage.
• Coordinate with carriers, customers, and our internal teams regarding scheduling, load status, and service needs.
• Book loads, cover bounced loads, and secure replacement capacity when scheduled coverage falls through.
• Monitor active freight, communicate timely updates, and take ownership of issues through resolution.
• Vet drivers by applying a working knowledge of applicable transportation compliance requirements and verifying eligibility before assigning or covering loads.
• Escalate issues promptly when a resolution is not foreseeable, providing clear context and relevant details to support next steps.
• Maintain accurate operational records and document key communications, decisions, and exceptions.
• Work independently during remote shifts while remaining responsive, dependable, and accountable for assigned coverage.
QUALIFICATIONS
• 3-5 years of transportation, logistics, freight brokerage, or related industry experience preferred.
• Demonstrated ability to manage carrier and customer relationships in a fast-paced operating environment.
• Working knowledge of driver-vetting practices and transportation compliance requirements.
• Strong judgment, problem-solving skills, and the ability to recognize when escalation is necessary.
• Clear, professional written and verbal communication skills.
• Strong attention to detail, organization, and follow-through.
• Must be trustworthy and capable of working independently, particularly from home without direct supervision.
SCHEDULE EXPECTATIONS
This is a full-time position scheduled from 8:00 AM to 6:00 PM. The employee works in office on Fridays and Mondays, and remotely on Saturdays and Sundays. Consistent availability and dependable coverage throughout all scheduled hours are essential. ** This is a hybrid, NON-REMOTE position. You must be able to appear in office regularly on Mondays and Fridays.**
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